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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Renita Brundidge

Renita Brundidge

September 18, 2024

5  out of  5
rating by Renita Brundidge
"State Farm has taken very good care of me and my vehicle. Chad was an amazing and still is an amazing agent just like the other agents I have encountered. They make sure you questions are answered and that you receive the best top notch service and hospitality."
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Keesha Penny

September 10, 2024

5  out of  5
rating by Keesha Penny
"So fast and so polite and helpful!! Will be recommending!!!"
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Kelsey Thor

September 4, 2024

5  out of  5
rating by Kelsey Thor
"Amazing customer service, very efficient and made everything so simple!"
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Caroline Beard

September 3, 2024

5  out of  5
rating by Caroline Beard
"Chad provides excellent customer service! If you get on the phone with this company I HIGHLY recommend getting in contact with Chad. This office really wants to help assist and are so kind. Thank you, Chad. Although it was a quick phone call you're good at what you do."
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Oscar Amaya

August 28, 2024

5  out of  5
rating by Oscar Amaya
"Excellent and pleasant."
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J A

August 16, 2024

5  out of  5
rating by J A
"Re Sam Landis: I never thought that a conversation with an insurance agent could increase my feeling of self-worth as a human being, but that happened today. I am NOT being sarcastic! Thanks for your help."
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Kristie Tyson

August 16, 2024

5  out of  5
rating by Kristie Tyson
"Sam is great. He was very patient with me and very informative."
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Akram Abboud

August 10, 2024

5  out of  5
rating by Akram Abboud
"I was looking for new insurance company to lower my monthly homeowner insurance cost when I ran into this awesome gentleman Chad Baker. The process of switching insurance companies can be cumbersome if not overwhelming sometimes due to vast amount of information and details out in the market not to mention the ongoing scams out there. I have been very lucky this time. Chad was incredibly experienced and very professional. He made the process extremely easy due to his vast knowledge and excellent communication skills. In addition, I felt very comfortable due to his honesty and kind demeanor. He explained his insurance policy clearly and showed me how much money I would be able to save as he took the time to compare my current rate to his new options which ended up saving me over a thousand of dollars per year. In these hard economic times, we can all appreciate any potential means to save that extra buck, and Chad made me a very happy customer indeed. Chad welcomed meeting me in person and was full of smiles and kindness as he prepared the paperwork and made the process extremely seamlessly easy. I ended up switching all my real estate and my auto policies to the new policies he granted me. I left the office very happy knowing that I have just saves thousands of dollars. On my drive back home, I called my previous insurance company and told them to take a hike. Thank you, Chad, for your hard work and for helping me through this process. If there are more stars to give Chad, I would. I look forward to maintaining a good relationship with my new excellent agent Chad and this successful insurance agency of Brian Rothert. Keep up the good work!"
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sinatra jackson

August 8, 2024

5  out of  5
rating by sinatra jackson
"Great service"
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Darrell Stone

July 1, 2024

5  out of  5
rating by Darrell Stone
"Sandy and Brandon made my experience effortless and left me confident that my issue was handled professionally and in a timely manner!"
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Esther Howell

July 1, 2024

5  out of  5
rating by Esther Howell
"Sam was very professional, helpful, knowledgeable and friendly. It was easy for me to pick State Farm for auto and home. Thank you!!"
Profile photo of Lekearie “Just my thoughts” Rowe

Lekearie “Just my thoughts” Rowe

June 21, 2024

5  out of  5
rating by Lekearie “Just my thoughts” Rowe
"Sam was very knowledgeable and helpful. He had a great attitude from the beginning of our conversation until the end. It was great doing business with him."
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Denise Grant

June 17, 2024

5  out of  5
rating by Denise Grant
"Good!"
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Chad Lloyd

June 1, 2024

5  out of  5
rating by Chad Lloyd
"Chad Baker at State Farm helped a lot when deciding how to proceed with which insurance company as well as outlining all of the details of my policy. Now I feel safe and secure when driving my new car!"
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Em T

March 27, 2024

5  out of  5
rating by Em T
"I had a great experience with Brian Rothert State Farm Insurance. Teresa was very attentive, responded to inquiries quickly and explained each line item on the policy. I highly recommend her services."
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Ivan Benitez

March 14, 2024

5  out of  5
rating by Ivan Benitez
"Best customer service very helpful"
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Tarheel

March 11, 2024

5  out of  5
rating by Tarheel
"Sam was awesome, walked me thru the home and auto comparisons to ensure I kept the same coverage and deductible, saved me 2188 dollars…bye Liberty"
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Jeremy Tennent

March 6, 2024

5  out of  5
rating by Jeremy Tennent
"Sam was great, professional and to the point."
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Neba Black

February 28, 2024

5  out of  5
rating by Neba Black
"Always courteous, helpful and dependable."
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Utica Cason

February 5, 2024

5  out of  5
rating by Utica Cason
"They provide the best customer for my personal and business needs"
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Tracey Terrell

January 30, 2024

5  out of  5
rating by Tracey Terrell
"Teresa was always very nice and patient. She worked with me to decide what plan worked best. She was pleasant to talk with. I look forward to working with her and Brian in the future."
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Daniela Aguirre

January 30, 2024

5  out of  5
rating by Daniela Aguirre
"Teresa helped me so much during my visit. She was very patient and provided me with a lot of information !"
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Lourd Anthony

January 29, 2024

5  out of  5
rating by Lourd Anthony
"Great talking to Brian"
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Fran Smith

January 26, 2024

1  out of  5
rating by Fran Smith
"Similar experience with other posts. Our policy was cancelled multiple time due to incompetent staff. Never had an issue with insurance until working with this agency."
We responded:
"Thanks for your feedback. unfortunately, we cannot locate your name as a customer of this location. Feel free to contact our office if this is not the case and we would be happy to look into it. "
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Matt M

January 26, 2024

1  out of  5
rating by Matt M
"Very poor experience with this agency, I would stay away and look elsewhere. We were quoted a price and State Farm doubled our monthly premium. This was caused by a IT issue on their side, and they were only able to semi-resolve the issue 6 months later."
We responded:
"Mr. Mckearney, thanks for your feedback. Unfortunately, as you are aware, the issue with your premium was with the State Farm underwriting department, not through the agency. We do feel your frustration with the issue as well, and we have continually worked to move them to a desired outcome."